Resume
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Senior Director of Product Management
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B2B back office workflows, core experience
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Owned the dual-sided Marketplace roadmap
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Customer lifecycle, personalization, engagement
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Team of 8 PMs, 5 Scrums/Pods, 25+ eng/design/data scrum team members
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Led Product Growth with sales, marketing, service
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Director of Product Management
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B2B SMB and Enterprise Product growth and customer expansion
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B2C FinTech product development
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Platform enablement and customer lifecycle orchestration across web, mobile, email, servicing
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Team of 11 PMs, 70+ service reps, myriad channel partners across marketing, sales, operations
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Vice President of Product Management
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SaaS Enterprise platform solutions
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Founded first Product Development practice
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Built team of 5 PMs to service entire fintech vertical
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Led Product Growth with sales, solution consulting
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Director of Product Management
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B2C subscription, e-commerce core experience
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Front end commerce and back end service tools
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Customer lifecycle, engagement and retention
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Developed first ever Product Excellence curriculum
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Product Prioritization as a PM Pro
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Product Metrics and Analytics as a PM Pro
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Stakeholder Management as a PM Pro
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"Thinking On Your Feet" Whiteboarding and Workshoping as a PM Pro
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Product Strategy as a PM Pro
Portfolio
American Express - Onboarding and Expansion #ProductLedGrowth #CustomerExperience
Built end-to-end customer experience to onboard new American Express customers and drive immediate expansion of their relationship with AmEx.
American Express - New FinTech Products and Growth Channels #ProductDevelopment #ProductLedGrowth
Built Serve and Bluebird savings and budgeting features into web and mobile products, plus acquisition channels with partners like Walmart.com
LeafLink - Owned Wholesale Marketplace and Back Office Workflows roadmap and platform #ProductDevelopment
Responsible for enabling dual-sided marketplace product and platform that served $4.5B in gross merchandise value annually. View more here
LeafLink - Customer Stickiness and Growth via Payments on Marketplace #ProductLedGrowth
Built LeafLink's first ever product growth funnel by incorporating payment solutions within the core customer experience - expanding LTV and ARPU.
Dia&Co - Marketplace eCommerce, Subscription and Lifecycle Features and Platform
#ProductDevelopment #Marketplace
Owned the logged-in eCommerce and Subscription experience for shopping and styling on web and mobile.
Fiserv - Product Discovery, Development and Sales Enablement for Mobile-First Banking Enterprise Solutions
Led efforts with Product and Sales to intake customer needs, build enhancements and integrate clients into mobile banking technology.
